Terms and Conditions

hope2day Refund policy

Generally, a donation to hope2day is, like all charitable donations, not refundable. Therefore please make sure that the amount you enter is the amount you wish to give.

In the event of an incorrect amount being entered please contact us immediately. hope2day may consider (in its absolute discretion) a refund if the donation was made accidentally or in some other extremely unusual circumstance if hope2day receives a written request within 48 hours of when you gave the donation.

hope2day will never issue a refund after the donated funds have been granted to a project.

If it is agreed that a refund is to be made, the refund will be processed within 7 days of you notifying hope2day in writing and the error being confirmed.

If a donation is refunded, the associated tax receipt is no longer truthful so you should shred it.

hope2day Delivery policy / Donations General Terms

Donations to hope2day of $2 and over are tax deductible and hence, a tax-deductible receipt will be issued to you.

For donations made online, an automated email receipt will be sent to you as soon as hope2day receives your online donation.

For all other donations, hope2day will issue your receipt within 10 days of receiving it and it will be sent via the details you provided us with.

If you are unsure if hope2day have received your donation, please contact us at or phone 1800 822 763.